A known fact is that hospice agencies are today facing many challenges such as reduced payments and the ever-increasing intricate compliance rules that make it hard for hospices to thrive, there is also the issue of competition, and thus many agencies have turned to software solutions to increase the efficiency of their workflow, improve coordination, reduce redundant data entry and automate repetitive tasks and to accomplish this the hospice needs to select the right software.
The first thing to do even before choosing a software is to identify the needs of the agency by first taking note of what the business challenges or clinical issues the hospice needs to address and establishing the problems or issues that need to be solved at the onset will save the hospice not only time and money during the search for the software solution but even while installing the software. One of the issues that might be highlighted is that clinicians submit nursing notes late or the notes have errors because the notes are made later on after the visit and in this case the hospice needs to look for a software that enables clinicians to complete the documentation at the point of care and other factors to consider include: ease of use of documentation, level of accessibility such as anytime and anywhere access due to the software being web-based.
It is vital to get the input of staff and colleagues because the software will be an integral part of the workflow of the agency and thus all stakeholders need to be involved and they include: peers, contract staff, employees and consultants because they can have some real-world experience with the various software. This can happen by scheduling a meeting to gather information on the product intelligence or just by sending an email to the staff to request for feedback and this is bound to yield the following results: better buy-in into the idea since the team was involved in the decision-making process, more accurate reviews on other software systems and additional products and features that may be worth considering.
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The hospice manager also needs to create an interdisciplinary team of decision makers with the sole aim of driving not only decision-making but also implementation and for smaller hospices the team can be made up of one to three people while for large hospices the team can consist of representatives from each discipline or each hospice function such as billing. Finally it is wise to note that the approach to the mandate of the committee can vary because some hospitals choose to make these committees more advisory in nature without involving them in the decision-making whereas some hospitals empower their committees to make the final decision regarding the system.A Quick Rundown of Companies